Refund policy

All products purchased from TFW.com.pk can be exchanged within 7 days, without any questions asked from online store or all retail store outlets only if:

The item(s) is faulty, damaged or defective at the time of delivery. You must notify us within 15 days of delivery by writing to order@TFW.com.pk and calling at +92-332-2889829. You will be required to email photographic evidence of the defective item at order@TFW.com.pk and WhatsApp us at +92-332-2889829, to proceed with exchange or return process.

  • Returns will be accepted if unworn, unwashed merchandise with original tags within 15 Days of purchase for a refund or an exchange.
  • Please return goods with a copy of the invoice and mention the reason for returning the items.
  • Customer needs to return the merchandise via traceable delivery i.e. courier or registered post on his own expense to our address. 
  • Delivery Charges will not be refunded. 
  • Refund requests will be processed within 5 days after receiving the return products.
  • For further queries about exchanges and returns, please contact us at order@TFW.com.pk
  • Products/items purchased online can also be exchanged at any of our TFW Outlets, only if you notify us through the mediums mentioned above within 7 days. Our outlets have the authority to refuse any exchanges if the return process is not followed by the customer.
  • There are some cases where TFW will not accept any returns & exchanges. Such cases include, but are not limited to the following:
  • In-case of refund, your payment will be credited directly in your account/credit/debit card within 10 days once the item is returned.
  • Sale items/Discounted Products
  • Exchange or return request is made outside the specified time frame (after 7 days)
  • Product is damaged because of use or  has been tampered
  • Anything is missing from the package including price tags, labels, original packing, freebies and accessories
  • TFW does not offer any “refund” or “Money Back Guarantee” on purchased items, except in case of prepayments where the items are sold out or contain any manufacturing defects.

TFW reserves the right to change its “Exchange and Return” policy, without any prior notification.